Indlela Process

Ubukho yolawulo-elide beqononondisile amacwecwe odongwe enxulumene yesithathu yeminyaka BC, kodwa ukuvela uqeqesho yenzululwazi kunye umsebenzi unyanzelekile ukuba iingcamango ezintsha. Phakathi kwinkulungwane ye-19 yi ukuyilwa ngezimvo, ukubonisa imfuneko ulawulo eyondeleleneyo mbutho. Ngenxa iindlela ezintsha zophando ekhethekileyo kulawulo ishishini okanye umbutho sele ziphuhlisiwe. Ezi ziquka: indlela kulwabiwo kwizikolo ezahlukeneyo, inkqubo ndlela, indlela yokusebenza, indlela isimo. ndlela Inkqubo - a ulawulo olusekelwe phezu ukuqhubeka izigqibo zolawulo inter-enxulumene nemisebenzi. Bona ekucwangciseni, umbutho, izizathu, ulawulo, kunye nokudalwa eziwafaka zonxibelelwano, ngokunjalo ekwenziweni kwezigqibo.

Igama elithi "Inkqubo" ngokwayo ichazwa GOST R ISO 9000 (uguqulelo 2008). Umhlathi 3.4.1 ithi ukuba ukuba bendiqonda ingqokelela iindidi ezahlukeneyo umsebenzi (baya kusebenzisana nezinye okanye amaqhina oqhagamshelwano) esiguqula izinto ezisetyenziselwa ukwenza iimveliso. GOST R ISO 9001 (uguqulelo 2008) sibhekiswe inkqubo indlela yolawulo lomgangatho. Kuba naluphi na uhlobo lomsebenzi okanye indibanisela zingasetyenziswa PDCA Umjikelo (isicwangciso-case-ulawulo-Act). Ngenxa yoko, umbutho kufuneka bacwangcise imisebenzi ethile (kubandakanywa iinjongo zophuhliso), yaye emva koko ukuphumeza kuzo, ngoxa rhoqo yokulinganisa imveliso kunye neenkqubo ngokuhambelana neenjongo kunye nemigaqo-nkqubo, ukuphumeza izenzo kuqhutyekwe ukuphucula ukusebenza kwenkqubo.

Okuhle kule ndlela kukuba ukuqhubeka lolawulo kwisiphambuka imisebenzi ngamnye eyenziwa iinkonzo ezithile. Phakathi yenkqubo yolawulo lomgangatho Inkqubo indlela sichaza kwaye igxininisa ukubaluleka imizuzu embalwa. Kuyinto inyanzelekile ukuba ibe nokuqonda kunye nokusebenzisa iimfuno kwenkqubo yolawulo lomgangatho. Iinkqubo kufuneka ithathelwe ingqalelo ngokwembono ixabiso yongezwe ngabo. Kufuneka kwakhona kuphononongwa ziphunyeziwe (ngokunxulumene imisebenzi ecwangcisiweyo) iziphumo kunye nokwenziwa kwenkqubo. imilinganiselo enokuthenjwa kuphela ukubonisa injongo umfanekiso uphuculo.

indlela Process sesona sicwangciso yolawulo. Esebenzisa le ngcamango kuthetha ukuba lo mbutho uye iindidi zolawulo lwemisebenzi ezisebenzisana kwaye ezihambelanayo, okt omnye amagalelo inkqubo na iziphumo enye.

Ekubeni le ndlela inkqubo nakweli xesha lakalokunje, kukho imfuneko ngundoqo ISO 9001, kunokwenzeka ukuba iinkqubo zolawulo ezisisiseko eynza inkqubo esemgangathweni. Olu ludwe luquka (kuxhomekeke nkcukacha zombutho, oko kwandiswa okanye banzi iinkqubo Bahlukana):

• inkqubo yokuqinisekiswa komgangatho wolawulo:
• ulawulo inkqubo;
• ulawulo lwabasebenzi (kuqukwa uqeqesho);
• imveliso inqubo lokuthenga;
• uyilo nophuhliso inkqubo;
• inkqubo yolawulo lwemveliso
• nobonelelo ngeenkonzo;
• inkqubo yolawulo lwemveliso (kuquka iimveliso non-nelyo);
• Inkqubo client yolawulo ulwalamano (kubandakanywa Techservice);
• izixhobo yokulawula nokubeka iliso kunye yokulinganisa izixhobo.

Indlela Process ufuna inkcazelo ecacileyo lweenkqubo, interconnections zabo kunye nonxibelelwano (amagalelo neziphumo), kwakunye neendlela yeziphumo yomlinganiselo. Ngokuqhelekileyo, ezi mfuno emiselweyo amaxwebhu kwenkqubo umgangatho yombutho ngamnye, kwaye zimelwe kulo mzobo. amaxwebhu inkqubo ezinobulunga ezivunywe yi yintloko mbutho. Into 4.2.2 ye ISO 9001 kufuneka ukuba kuphuhliswe yemigaqo esemgangathweni, ekufuneka kuchazwa njengenxalenye yenkqubo esemgangathweni kwinkqubo intsebenziswano. Ukongeza, kufuneka uchaze imihlaba yenkqubo yolawulo lomgangatho ze uchaze nokuba ngawaphi na unciphiso kwakunye neenkqubo QMS nezibhaliweyo okanye ngokubhekiswa amaxwebhu olawulo azo.