Umzekelo umbuzo evulekileyo kwiintengiso. Indlela ukubuza imibuzo uze uthethe kunye client

umbuzo Open - oku yenye indlela yokukwazi ukufumana ulwazi. Person ukubuza imibuzo efuna iimpendulo ezingqalileyo ngokuqhelekileyo uqale ngala mazwi: "... ngubani", "yintoni ...", "indlela ...", "... kutheni", "wobeka phi ...", "ngenxa ntoni ... "," ucinga ntoni ... "

imibuzo Vula - enye yeendlela eziphambili ukwazi ungowasemzini, Ndibaxabele up nabahlobo. abaxazululi abanamava usebenzisa imibuzo efuna ukuba 'ukuthetha' abantu uneentloni okanye luvo. Ootitshala basebenzisa imibuzo open-ended, ukusebenza nabantwana okanye nabafundi-abasemzini.

An mbuzo evulekileyo

Ukuphulaphula impendulo yakho, isasetyenziswa abanamava wazisa ngabom kwimo ethile ngokweemvakalelo, singavumeli ongase uzive ummangalelwa ephambili kule ntlanganiso. Njengoko ibonisa practice, umntu ongenamava, ukuba kwiimeko ezinjalo, ulahlekelwa intloko yakho kwaye nokuba ukwazisa elinye iqela loko kuhlelwe.

Xa kunjalo, ukuba isiphumo lingapheleli, umntu ukubuza imibuzo, omnye ukuzama ukuthetha umxhasi - wenza konke okusemandleni akhe ukuba babe omnye odikiweyo ekuqaleni yencoko.

Kutheni abantu bebuza imibuzo open-ended?

imibuzo Vula - indlela ekhawulezayo ukufumana ulwazi kwaye ufunde malunga neenjongo yokwenene naye uqhuba. Ukubuza imibuzo open-ended ekunene - uhlobo ubuchule kwinkosi ukuba zingasetyenziswa kuphela xa ulwazi sethiyori kuqinisekiswa yi kwiminyaka emininzi yokusebenza.

Ebudeni intlanganiso yokuqala, umthengisi uzama kukucacisa isangqa umdla interlocutor nokudala iimeko ukuhlangabezana neengxaki zawo. An izingxoxo onamava ifumana oku ngokubuza imibuzo efana: "? Ucinga ntoni, kunokuba luncedo kuwe ...", "Yintoni na onomdla khona ngoku?", Njengokuba kwakunye likwanikezela umxhamli ngokutsha iimpendulo zabo, ekubekweni kwabo ngohlobo zemibuzo, umzekelo "Kutheni na ukuba ...?" "ukuba uzama ukwenza njalo ...?"

Ukuze siqonde indlela ofuna nomthengi waqonda injongo Seller kumnceda enze ukhetho olufanelekileyo, ubuze imibuzo: "Uvakalelwa njani ngaloo nto," okanye "Ucinga ntoni?", Ukuba amathandabuzo zabathengi, izinto ezibangela ukuba kwamathandabuzo acacise ngemibuzo: "Yini na ukhathazekile? "" Yintoni na ukuba nibe nentandabuzo nto? "okanye" ingaba yintoni ingumqobo? "

Imizekelo imibuzo open

"Kule meko, kwabakho le meko?".

"Kutheni ucinga ukhetho lwakho ichanekile?".

Mhlawumbi omnye umntu uza kusimangalise umzekelo elandelayo umbuzo evulekileyo. Kwezentengiso uhlobo lwemibuzo: "? Zeziphi iingxaki ukuba unokuyilungisa ngokuthenga le mveliso" abathengisi abasebenza evenkileni, musa ngokuqhelekileyo ubuze. Kodwa ukusebenzisa kwabo inxaxheba abaqeqeshiweyo entsimini yentengiso ngqo, abanomdla ngentsebenziswano ixesha elide yaye sifuna ukufumana indlela eya lokuphumelela ukuzithemba okunamandla client.

Nantsi imizekelo yemibuzo efuna ngokuqhelekileyo wabuza yi abasasazi:

"Ngaba ucinga ukuba le yokufumana uya kukuzisela wena inzuzo enkulu?"

"Xa ngaba kuqala ukuva ngalo eli thuba?"

"Ziziphi iingenelo na uqaphele?"

Omnye umzekelo umbuzo evulekileyo kwiintengiso, lo mbuzo: "? Yintoni japan ulindele ntoni" Ivula ukuba umthengisi ithuba lokubonisa lonke uluhlu iimveliso ukuhlangabezana nokulindelweyo umthengi, kwaye umthengi ivumela ukwenza ukhetho kakuhle.

Phambi kokuba uye kwiintlanganiso nge iklayenti, umthengisi ingqalelo ngenyameko, yiyiphi imibuzo wayeza abuze, yaye yintoni ukuze.

Indlela Yokuqala Incoko

Lo mxholo ixhalabile kunye phantse yonke newbie oye isigqibo sokuba azinikele entsimini intengiso: "? Indlela ukubuza umbuzo kumntu lowo akanazinjongo ukundiphulaphula"

izingxoxo ulwazi usebenzisa imibuzo open-ended ngenjongo ukuqonda ngcono iimfuno zabathengi. Ngokubuza imibuzo, uzama:

• amagama kwacaca kakhulu. Lo mbuzo elifutshane, kokukhona ukufumana impendulo eneenkcukacha;

• incoko angabuyi ibe babenokumgocagoca. Imibuzo ephakanyiswe ngendlela ngokukhululekileyo, kunokwenzeka ngakumbi ukuba ndiviwe.

Kakade ke, lo umthengisi kufuneka ukwazi ukuba ukubuza imibuzo. Kukho iimeko xa umthengisi kwakubekwe abasaqalayo unekhono, esazi kakuhle ukuba ubuze umbuzo, cela kwaye musa kuphumelela. Oku kungenxa yokuba uninzi la matyendyana ziye awuzange uve na ibinzana ekupheleni apho ilizwi yesithethi buthathaka, kuvakala ngathi ingxelo ebaleni. Xa amazwi okugqibela binzana, uthi, ilizwi lakhe ukufukuka, yonke ibinzana iyalila umbuzo.

bagxile ngokupheleleyo kwi interlocutor, nomthengisi, ephulaphule iimpendulo zakhe, ukuze, xa mgaqo, bathi cwaka, ebonisa umdla ukwamkelwa kuphela uncumo, banqwala, okanye ukusebenzisa ebizwa ngokuba yi-"ulwimi lomzimba."

Ukuva impendulo ayanelisi, engaquki ukunika ithuba lokwenza zayichukumisa le umxhasi, umntu othengisayo onamava uya aphakuzele, kwaye gqolo nokubonisa umdla ngokusebenzisa yobuso, babesima nezijekulo, iinkonzo ezintsha ngaloo kukhuthaza izama ukunika impendulo eneenkcukacha. Ngexesha incoko, ummeli intengiso livelela izijekulo le interlocutor. Kutheni? kamva kancinci - oku. Kwaye ngoku - malunga nemithetho bokuphulaphula esebenzayo.

An ngumphulaphuli esebenzayo akuyichaphazeli umthengi, kodwa ngamanye amaxesha uthetha amabinzana afana: "! Ewe, okunene", "Loo nto umdla," yaye ucacisa ukuba yonke into akazange aqonde, usebenzisa imibuzo efuna iimpendulo ezingqalileyo.

Njengoko enye yeendlela bokuphulaphula esebenzayo , abaninzi abathengisi basebenzisa le ndlela ilandelayo: bephindaphinda amazwi awathethwa ngumxhasi kunye unqumamo, apho bazindla amanyathelo zabo elandelayo, kwaye ngexesha elinye anike umthengi ukuqonda ukuba imbono yakhe abanomdla kwincoko. Kukho iimeko xa mafikizolo lomthengisi buhlungu umthengi ukuba engahlawulwanga ingqalelo ngokwaneleyo kuye.

uphawu Language

Ukuba umphulaphuli wawela iingalo zakhe - wathabatha isikhundla ukuzithethelela. Loo sikhundla kufuneka lubonwe umqondiso: ". Makhe tshintsha isihloko"

Ukuba umthombo uzimisele kancinane kwicala isithethi - unomdla kakhulu kwincoko.

Ukuba owayefuna pochosyvaet iindevu (kusesilevini), fiddles nayo nayiphi na into okanye azisule iiglasi - wenza isigqibo.

Ukuba umxhasi ehleli ekunene - lukulungele incoko sithembele ngokupheleleyo nomthengisi.

Ukuba umntu zijonge - luzele ukuthobeka kwaye ufuna ukukholisa omnye umntu.

Ukuba umxhasi absently uphinde uzwane lwakhe emgangathweni okanye isitulo umlenze, amtsale ngokuzenzekelayo into okanye ecofa usiba - yena enesithukuthezi.

Ukuba umzimba lo kumphulaphuli ngayo athunyelwe emnyango ngaphambili - ukuba ulinde mzuzu ilungelo kuthi ndlela-ntle kwaye ushiye.

Ukuba indoda egubungele umlomo wakhe ngezandla zakhe aze akhangele isithethi elidlulileyo - yena akanazinjongo nixoxe ngesihloko.

Njengoko akukho mfuneko ukuba aqhube nencoko

abathengisi abaninzi bakholelwa ukuba le khosi sentlanganiso babe nemali ubuninzi bexesha ubunikele echaza amancedo iimveliso ezifundiswa. Kodwa ke inkcazo yeempahla akusosiqinisekiso lungamkeleki.

Enye impazamo makhwelo umthengisi eqhelekileyo kukuba ekuzameni ukuphendula yonke imibuzo zabathengi, oko kuvumela umthengi ukulawula isiphumo wo yingisela.

imibuzo ezingalunganga evulekile

"Ufuna ukugcina imali yakho?" - umzekelo amabi umbuzo evulekileyo. Yokuthengisa indima ebaluleke kakhulu ngoku udlalwa nge amagama echanekileyo. Ukuba umbuzo kugxekwa ubeke, abameli intengiso akukho kuphinda ukulawula imeko kwaye ukulahlekelwa client.

Yenza iintengiso - kuthetha ukuba esweni iziganeko. Manager okanye umntu ngokubuza imibuzo, kugqiba ulwalathiso kwekhosi kweziganeko, kunye neqabane lakhe - oko ngandlel 'ithile umkhweli ohamba ulwalathiso umphathi abazinyulayo.

"Ucinga ukuba uya kwenza ubomi bakho ngcono?" - omnye umzekelo amabi umbuzo evulekileyo. Xa kwezentengiso iintlobo ngeentlobo zemibuzo kukunceda ulufikelele iziphumo ezahlukeneyo kunye Umthengisi, ivumela ukuba umthengi enokubakho ukuthetha kwimixholo abstract, uchitha ixesha labo.

thethwano eyiyo

Ukulungiselela uthethathethwano nabameli intengiso banamava ukuqala imigomo, okt ukuba isigqibo inkcazelo malunga nobungozi umthengi ukuba kuyimfuneko, kwaye nendlela ukufumana.

Ukuqala thethwano - kukuthi, enyanisweni, ukuqokelelwa kolwazi, nto leyo ifunyenwe, umthengisi nga ugqithele ntetho. abameli bangenamava intengiso benza impazamo efanayo - endaweni yokuba kukucela amandla malunga iimfuno zakhe, ukuba mna ukuba ukubuza imibuzo.

Umthengisi ayikwazi ukuqala ukubuza imibuzo, kungekhona ukuze ufumanise ukuba isikhundla olugcinwe yi-owayefuna, njengoko izicelo eziqhelekileyo umqeshwa kunye nentloko zahluke kakhulu enye kwenye.