Iingxoxo zoshishino: ukulungiselela, ukuziphatha, uhlalutyo.

Yazi iintlobo kunye neendlela zoqhagamshelwano lwezoshishino, unokukwazi ukusebenzisa amaqhinga okuxoxisana-lo bubungcali bomntu onempumelelo namhlanje.

Iingxoxo zoshishino zihlobo lwenxibelelwano lwezoshishino, injongo yalo kukufumana isisombululo (ukusebenzela izicombululo) iingxaki ezamkelekileyo kuzo zonke iinkampani.

Iingxoxo zoshishino zihluke kwiipameters eziliqela: a) ezisemthethweni - ezingekho mthethweni; B) yangaphakathi ngaphakathi.

Inkqubo yokuxoxisana inezigaba ezintathu: 1. Ukulungiselela iingxoxo. 2. Ukuthetha. Ukuhlalutya kweziphumo nokuphunyezwa kwezivumelwano.

Kumngcele weengxoxo kubalulekile ukuchaza iminqweno eyakhe, ukwenza i-goal-goal result of the negotiations. Kubalulekile ukubonakalisa, kunokuba kungenjalo ukungahambisani neemfuno kunye nomlingane kunokwenzeka ukuba wenqabe. Uhlalutyo lokusebenzisana oluzayo luya kunceda ukucacisa injongo yeentetho.

Kubalulekile kwintsimi ekuthethwa ngayo ishishini. Ukuqhutyelwa kwengxoxo kwintsimi kunika ithuba lokuxhobisa iinjongo ngendlela enokusebenzisa iindlela ezingenanto zokuthetha , inzuzo yengqondo, ithuba loqoqosho, ukusetyenziswa kweengcebiso zabasebenzi okanye intloko.

Iingxoxo zoshishino kwimimandla yasemzini zinika ithuba lokungaphazanyiswa, ukubamba ulwazi, kungabi noxanduva lokulungelelanisa iingxoxo, ukufundela umlingane ekuziphatheni kwakhe "ezindongeni zakhe."

Xa ulungiselela iingxoxo, kubalulekile ukuqokelela ulwazi malunga necala. Iyintoni injongo kunye neminqweno yale nkampani? Yiyiphi i-firm (ngokwemisebenzi, isimo sezentlalo, isimo sezoqoqosho)? Ngaba umntu uthetha kunye nalo mlingane, yintoni eyashiywe? Ziziphi iimeko ezinokubangela ukudibana kwinqanaba? Yiyiphi inkcazelo eyenziwa ngumxhasi wexesha elizayo? Ziziphi iimithombo zenye iqela ukuphumeza isisombululo esicetywayo? Le mibuzo kunye nemibuzo efanayo yokuhlalutya inikeza isiseko esihle sokuxoxisana kunye nentsebenziswano.

Kwiinkqubo zokuthintana, iziganeko ezingalindelekanga ezingqubuzanayo zivela ngenxa yokungabikho kwemibono. Ikhono lokuqhagamshelana libandakanya ukuxoxisana, ngokunikezelwa kweengxabano ezahlukileyo phakathi kwamaqela. Ukuba sisondela kwiingxoxo ukusuka kwindawo yokujonga ukulwa (kuphela ukunqoba kwaye akukho nto ngaphezulu), ngoko ulwahlulo luya kwanda. Ukuba sikhetha njengesiseko sokuxoxisana ngokubambisana (oko kukuthi, uhlalutyo oludibeneyo lweengxaki kunye nokukhangela isisombululo esifanelekileyo), ngoko ulwaphulo luyancitshiswa, iimfuno zabo bonke abachaphazelekayo zidibeneyo.

Ubugcisa bezonxibelelwano lwezoshishino kufuna ukusetyenziswa kwezicwangciso ezithile zokusebenzisana kunye nabalingani kwiintetho. Ukuba unenjongo yokuchasa, ukufundisa, ukulungelelanisa izenzo zakho, uqiniseke, uqinisekise, ugxininise, uphukise, ungayihoyi, ungakhathazeki, ngoko-ke akungabazeki ukuba isicwangciso sakho sijolise kwimpikiswano. Ukuba unomdla ngokubambisana kunye nokuphumelela kwesisombululo esisisombululo, uya kubuza imibuzo ukuze ufumane umbono we-interlocutor, uchaze iinyani, sebenzisa "I-message", phu laphula ngokukhawuleza kwaye uphikisane nenzuzo.

Indlela yokuziphatha kwinkqubo yokuthintana ingakhiwa ngokwezicwangciso ezilandelayo: ukukhuthazwa komnxibelelwano, ukufumana ulwazi, ukudluliselwa kolwazi, ukukhuthazwa kokwenza isigqibo, okwenziweyo ukwenza izigqibo.

Inqanaba lokugqibela leengxoxo-uhlalutyo lwentsebenzo-luquka ukuxoxa ngala maphulo alandelayo: yintoni ebenegalelo ekuphumeleleni ekunxibelelaneni, izizathu zobunzima obunokuhlangabezana nazo, iindlela zokuwunqoba, izimvo malunga nokulungiselela iintetho, inkumbulo, ukuziphatha kwamalingani, izicwangciso eziphumelelayo. "Ukuxubusha" okunjalo kubangela ubugcisa bokunxibelelana kwezoshishino, kunceda ekuphuhliseni phambili ubudlelwane kunye nabalingani.