I-Ombudsman - ngubani na? Imisebenzi ye ombudsman yeshishini, zemali, umntwana

ebomini bethu - ngeendlela entsonkothileyo yentsebenziswano zombini phakathi kwabantu kwaye phakathi kwemibutho eyahlukeneyo. Nganye msebenzi kuxhomekeke kwimimiselo ethile kunye nemithetho. Ngelishwa, ngokufuthi kukho iimeko apho umntu akakwazi ukusombulula ingxaki yakho, qhagamshelana abasemagunyeni. Kukho umahluko, yaye ngokufuthi wahlutha amalungelo esemthethweni ngummi. Kwimeko enjalo kunzima ukuqonda wena, ukuba abasemagunyeni esifanayo badla musa siyazenza iimpazamo zabo ebonakala ukwaphulwa. Le ngxaki iye kukhokelele kwinto yokuba kwakukho kwisikhundla "ombudsman elizimeleyo". Ngubani na kwaye yintoni na amagunya zomntu owenza? Siza kuzama ukuqonda ngokweenkcukacha.

Ilungelo ubulungisa

Kunzima ukucinga uluntu osemthethweni apho umntu ithuba lokuba umngeni isigqibo amagunya okanye ucele uncedo evela wangaphandle. Ukuze ezi njongo, yaye iye yaphunyezwa ombudsman. "Ijaji" Independent fair kujongwe ukuba ukusombulula iingxabano phakathi iqela labantu, ngokunjalo phakathi ngamnye kunye nabasemagunyeni. Kunokuba ukukhusela amalungelo oluntu, ukuba iliso semthethweni amanyathelo ahlukeneyo amalungu zendalo okanye ngokusemthethweni kuluntu. UMkomishinala liqhuba imisebenzi yayo ngendlela efana ukuze bakwazi ukulandelela phantsi kwaye kupheliswe iimpazamo amalungu amandla.

Ijaji okanye igqwetha?

I-Ombudsman isekhona imfihlelo kubantu abaninzi. enokukunceda njani kwaye yintoni izixhobo ezisetyenziswa ukukhusela? Esi sithuba inika uluhlu ebanzi izenzo. Kwindawo yokuqala "umncedisi" oqeqeshiweyo ulungele ukuqwalasela isicelo nawuphi na ummi nokusabela kuyo. A Inani lemisebenzi kwi ukucaciswa ilungelo lokubhena ukuhlukunyezwa. I-Ombudsman unalo ilungelo lokufuna ukuba iinkcazo yabasemagunyeni. Ngokwesiseko umbandela bakufumana, oko uhlolisisa inkalo yomthetho ngxaki. Nceda uqaphele ukuba le ndawo inika buso epheleleyo kuyimfihlo kwamaphepha umthengi!

UMkhomishinala kufuneka ukuba ingenise ingxelo ukunyhashwa kwamalungelo asemthethweni kwaye anganyanzelisa ukuba abuyiswe zabo. I-Ombudsman ukulungele kungekuphela ukuxhasa izikhalazo ezisemthethweni, kodwa inxaxheba kwiinkqubo abambeleyo ezeejaji, ingcali ezizimeleyo, okanye ecaleni bade kuqalisiwe. Noko ke, ukuze ukuba angqine kuyo nayiphi na inkqubo, akukho mntu uvumelekileyo. Yena uyakwazi ukunikeza nabathengi iindlela ezininzi zokusombulula ungquzulwano, ngoxa kwanyanzeleka ukuba izenzo ezithile.

I-Ombudsman - ngubani na? Oku igqwetha, kwaye, kakade, hayi ijaji. Kuyinto esemthethweni izenzo liqela lesithathu kulo naluphi na ungquzulwano, nto leyo echaphazela amalungelo akho ngokomthetho.

njani lo msebenzi

Kumazwe amaninzi, uMkomishinala for Human Rights ngempumelelo elisombulula imiba kwiinkalo ezahlukileyo zobomi. Umzekelo, i-European Ombudsman kwaye ucinga ukwamkelwa amanyathelo asemthethweni xa kunokuthi kubekho impikiswano phakathi kwabantu kunye nabasemagunyeni EU. UMkomishinala wabiza phezu ukukhusela amalungelo oluntu kunye nokulawula imiba yolawulo kwinqanaba eliphezulu.

Kwilizwe lethu, eli ziko mncinane kakhulu, kodwa sele waba nempumelelo. Unelungelo lokuba kwinqanaba lengingqi okanye federal ukuba bafake izikhalazo, nto leyo ziyaqwalaselwa, yaye yenza isigqibo. I-Ombudsman, nangona babandakanyeka inkxaso kunye nomsebenzi ulwazi, inawo amandla ukhanga abasemagunyeni ukuba ikwazi ukuxhoma okanye ukutshintsha iimfuneko zomthetho. Yena ngokubonakalayo inxaxheba kwinkqubo yowiso kwaye ummeli ezisemthethweni yamaLungelo oLuntu.

Iingcebiso, iimfuno zophando kwenza kube lula ukuba nefuthe kwiziphumo imeko yengxaki. Umntu ozimeleyo unelungelo kumisa iikhomishini nkqu inxaxheba uhlolo, ezo ezijoliswe ekusekweni inyaniso kwimbambano. Abasemagunyeni banyanzelekile ukuba banike uncedo olunjalo, nokunika ingcaciso epheleleyo eya ukucela Ombudsman. Ngubani na ukuba umntu avareji - oncedisayo okanye elinye igosa? Makhe ukuchaze ngakumbi.

outreach

Omnye wale misebenzi ibalulekileyo lo msebenzi esemthethweni zengcebiso kunye utoliko imimiselo kunye nemithetho. Kaninzi abantu ucele uncedo, siqinisekile ukuba ukhwankqe kunene. Ngenxa yoko, i-Ombudsman ukulungele:

- Zincine ngenyameko meko.

- Nika iingcebiso zeengcali.

- Cacisa ukubaluleka ngezenzo zomthetho, mbonise umthetho phezu kwenu.

- Cebisa iindlela zokusombulula ingxabano.

- Ukunceda ukulungiselela incwadi esemthethweni okanye ucacise lo mbutho esingathi ivelela umba.

- Ukuba ufuna ukuba umlamli ekusombululeni ingxaki.

Nangona ngquzulwano ezininzi ezivelayo, iinkokeli gxininisa ukuba advocacy kukho unxibelelwano. Abantu ngenxa yokungazi umthetho musa ukuqonda izigqibo kutheni ezithathwayo ezithile imizimba onegunya. I-Ombudsman, njengoko umgaqo - igqwetha kunye nemfundo ephakamileyo. Ukulungele ukucacisa oko impazamo yakho. Iza kubonelela ngeenkcukacha ezizeleyo ukuze ukunceda ukuthintela iimeko ezifanayo kwixa elizayo.

ukunceda amashishini

Kwilizwe lethu, wasinika indawo efana ombudsman ishishini, kwi zombini kwinqanaba lengingqi nokazwelonke. Aba bantu kuthiwa ukumela iimfuno zamashishini kwaye akhusele ilungelo osemthethweni ukuqonda amathuba kunye nezoshishino. Ngelishwa, oosomashishini ezininzi ezijongene ukunyhashwa inkululeko aqinisekiswe kulo mzekelo, banalo ubuchule kufuna uncedo yinto eligunyazisiweyo. umsebenzi Wakhe ubandakanya ezi mpawu zilandelayo:

- inkxaso Ulwazi nasiphi na isenzo emisiweyo.

- Advocacy.

- Study amaxwebhu kunye noncedo kwi amaphepha elifanelekileyo.

- Kwimeko intswelo - isibheno abasemagunyeni uncedo ukusombulula le meko.

- Sebenza kunye nabasemagunyeni yerhafu yelizwe.

- Uncedo kwiinkundla.

Ukongeza kwilungelo eliphambili ukukhusela amalungelo oosomashishini kunye nokuqinisekisa ukusebenza kwabo kakuhle, ogunyaziswe ukuba athathe inxaxheba ngokukhutheleyo ngeenkongolo ezahlukeneyo kunye neentlanganiso. La manyathelo lujoliswe ekubhaqeni izinto ukunyhashwa eziyintloko mthetho kwiindawo ezahlukeneyo zamashishini. I-Ombudsman unelungelo alungise ingxelo, yaye isibheno kwabasemagunyeni ephakamileyo uchaze iziphumo zalo msebenzi. Kwiimeko ezinzima, efuna ulawulo kwabasemagunyeni enkundla, eligunyazisiweyo bakwazi ukuqalisa isimangalo ukukhusela amalungelo kwixhoba.

kwicandelo logcino

Kwiminyaka yakutshanje, abantu baqalisa ukuba basebenzise ngenkuthalo iinkonzo yeebhanki. Ezi mboleko, zokubambisa, iidiphozithi kunye nezinye izicelo ezininzi ngexesha lokuphunyezwa ezakheke umahluko phakathi client kunye neziko-mali. Ngoko ke kubalulekile ukuba balungelelanise umsebenzi kakuhle umzimba ukuba ukukhusela amalungelo abathengi. Ombudsman Financial - nowayeneliso abazimeleyo ekuthiwa ukusombulula iimbambano phakathi yibhanki kunye client yayo. imithwalo yakhe iquka:

- Ukwamkelwa konyango, zoviwo zithini na.

- Ukucaciswa amalungelo noxanduva lesigulane eso.

- Ukusebenza kwibhanki ukufumana iziphumo ezidibanisayo.

Umqalisi yeengxoxo ibe kuphela umntu ngamnye, ngelo xesha iinkonzo abagunyazisiweyo ngenene simahla. Xa ndinibhalela ukufaka isikhalazo zingadlulanga iintsuku ezingama-30 imfanelo yayo ukuhlola nokunceda nokusombulula iingxabano.

amalungelo umntwana

Kumazwe amaninzi, ukuma "ombudsman abantwana" imisebenzi ixesha elide ngempumelelo. Child Rights Ombudsman ithatha indawo nomdla wabantu abatsha ojongene ubomi babo kunye nokhuseleko. ERashiya, ndawo inika esweni kunye noncedo ekufezekisweni amalungelo asemthethweni abantwana:

- unelungelo lokuba ubomi enesidima kunye nokufunda.

- ilungelo lokuhlala umntwana kwindawo efanelekileyo.

I-Ombudsman uwugcinayo ekulweni ukuphathwa kakubi; yihlo inkqubo adoption; iphande ukunyhashwa kwamalungelo umntwana. Yena uyakwazi nje ukuqwalasela isikhalazo; kodwa ukuba ukuqalisa amanyathelo ezahlukahlukeneyo ukuze alungise ukwaphulwa. I-Ombudsman uyakwazi ukumangalela nokukhusela amalungelo yeewadi zabo.

wamagama

Ngaphandle kwento yokuba iziko ngabakomishinala kwamalungelo oluntu kwiinkalo ezahlukeneyo usemtsha noko, umsebenzi ombudsmen iye ibaluleka kwilizwe lethu. Lo mntu kufuneka abe nako ukulwela amalungelo abo asemthethweni, hayi nje kuphela kweli enkundleni. Kwezinye iimeko, ingxaki kwi nokubhala esemthethweni ye client ngayo. Kule meko, uya kuza kubanceda i-Ombudsman. Ngubani na ukuba inkqubo yethu karhulumente? Eyokuqala igqwetha oqeqeshiweyo aya kunceda ukusombulula iingxabano ezithe zavela ekuhambeni yonke imisebenzi yoluntu.